|Here you will find
frequently asked questions about our hosting plans. The first section covers general
hosting questions, the second covers commerce questions. If you do not see your question
answered here, ask us.
How do I transfer
files to my website?
Files must be transferred to the web server via File Transport Protocol (FTP). If you need
FTP, telnet, mail, or other Internet software, visit Shareware.com. Shareware.com is a
source for the latest Internet applications with ratings and reviews to help you decide
which application is best suited for your needs. An FTP tutorial is also available for
beginner users who may not be familiar with FTP.
What is a virtual
A Virtual Domain means having your own domain name (http://www.your-name.com) without
having to install expensive server hardware and software. With a Virtual Domain, you
utilize our server's storage space, however, you are still professionally represented via
your own personal Internet web address domain name (www.your-name.com) and by your own
personal e-mail address domain name (firstname.lastname@example.org).
Will I be able to access
my site for updates 24 hours per day?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain
your web pages on your own computer and upload files to your web site at your leisure.
Can I use my account for
Yes, you can use your account for commercial purposes. The World Wide Web has become the
most efficient and cost-effective means of making information available to the users of
the Internet community and we encourage our customers to utilize such an enormous medium.
How long does it take to
setup a new account?
New accounts are generally set up within 24 hours from the time we receive your order.
Once an account is set up an activation notice will be sent to you via email including
your user-ID, password, and FTP hostname. You can begin uploading files to your new web
site immediately. Domain account users will be given a temporary URL to access their site
via the web prior to the completion of either domain registration or domain modification.
Do you provide tech
Yes. We encourage our customers in need of assistance to send e-mail to email@example.com with questions or concerns about their web site.
Additional Support Available!
Unlike most host provider we do provide help with HTML syntax, CGI programming
problems, FrontPage, FTP, Networking, and many other technical issues. Tech support is done
5 days a week 8-5 Pacific and is staffed by certified experts. When
you deal with our staff, you will find that many problems can be
accomplished in a short time and remember, "your host provider's
are technical software developers first and web site developers
second." Since these issues are above and beyond the
general web site service there will be a charge of $25 (per 15 minute
Can I register
additional domains to point to a subdirectory of my main domain?
No, this is something we do not presently offer, but may be offering special accounts for
this in the future.
Can I have additional
domains pointing to the same main page as my current domain?
Yes. These are called Secondary DNS names. We charge $5 per month for each additional domain we can mirror your main web
pages and mail system. This is a great way to expand the marketing of your present
Are third level domains
Yes, We can give you a third level domain name such as
yourname.buysecured.net or if you
have a existing domain with us anyname.yourdomain.com. The packages are the same as the
one posted for normal domains, the advantage to these is internic registration is not
needed. This means no internic registration fees or IP Setup charges.
FTP and POP accounts available?
Yes. for a additional charge these services.
Standard POP accounts are $5.00 per month with a 2 meg attachment limit
Enhanced POP accounts are $15 per month for Unlimited file attachment
Extra FTP one time 10.00 setup
What if I go over my
We do not currently have an allowance ceiling . Our servers set on 4 redundant
T3 lines. I do not expect that traffic will be a problem. But, if we are
contact by our provider and your site has a high traffic rate will
contact you and make arranges to adjust your month fee. To date this has
never happened. (Standard industry rates are 2.00 per 100megs or 20.00
Who is internic?
The InterNIC is an independent organization responsible for holding the registration and
routing of Internet domain names. Without these people, it would be virtually impossible
to maintain sanity on the Internet.
Can I add more space to
Yes, you can purchase extra space at 1.50 per month for each additional 10 megs.
Can I install my own
Yes. Contact us in order to install and setup CGI scripts on our
Will server side
includes work on your server (SSI)?
Yes, SSI's will parse on any page ending in .sht or .shtml, rather than the usual .htm or
Can you handle domains
with foreign extensions?
Yes. We currently house domains from over 100 countries, For none internic domains you
will need to file the registration with your local NIC services.
What type of Java
support do you offer?
Currently jdk 1.1.5 is installed on all servers. At present we do not support java
Can I access my domain
without the "www" in front?
Yes, you will be able to access the domain address with or without the "www" in
front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is
acceptable, whichever you prefer.
Do you offer dialup
No, you will need local Internet access in order to maintain your web site and retrieve
email addressed to your site. But we can normally recommend a provider
in your area. If you have questions concerning your current Internet
access, and whether or not it will comply with BuySecured.Net Internet's web services, please
contact us via e-mail or call (805) 987-5454.
Do you maintain backups of my data?
Yes, we do backups of your home and WWW directories 3 times per week. There is a small
charge to pull a backup when requested.
Do you handle the
Yes. We will contact the InterNIC once your account is activated to request either a new
domain name registration or a domain name modification (transferring an existing domain to
our servers). Please DO NOT submit a registration or modification template to the InterNIC
as this may delay the process.
Can I transfer a
existing domain to your servers?
Yes, if you have not done this before we will take care of it for you. You
should keep the service with your current provider while waiting for InterNIC to complete
the transfer process. We will provide you with a temporary IP address so you can mirror
the site on our server. All email and web pages will still be accessed from your current
site. When InterNIC announces the completion of the transfer there is a 72 hour
propagation period where visitors could go to either site. At the end of the 72 hours you
should contact your previous host to have them delete the old domain from their records
and update their DNS record. If you use this same provider for your Internet access you
will not be able to access your domain site until they update their DNS. When we file a
modification, one of the current listed contacts must ok the move. Internic will send a
email that you must ok to have the redirection of your domain completed. If the contact
email on your domain has changed from the time you originally registered it, you will need
to fax a authorization to complete the process using a tracking number we will provide
What type of hardware
and software will I be hosted on?
We try to always use the latest hardware innovations, currently all domains are being
hosted on dual pent II 450 mhz with 512 megs of ram. The operating system is
Windows 2000 running IIS 5.0. Backups run nightly and we replicate all
sites to a sever in another city where they are backup a second time.
How long is it before
my domain is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if
applicable), it usually takes about 72-hours before it is active. All Internet providers
must update their records (DNS tables) to reflect the new site's location.