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Here you will find frequently asked questions about our hosting plans. The first section covers general hosting questions, the second covers commerce questions. If you do not see your question answered here, ask us.

How do I transfer files to my website?
What is a virtual domain?
Will I be able to access my site for updates 24 hours per day?
Can I use my account for commercial purposes?
How long does it take to setup a new account?
Do you provide tech support?
Can I register additional domains to point to a subdirectory of my main domain?
Are third level domains available? (myname.domain.com)
Are extra ftp, telnet and pop accounts available?
Who is internic?
What if I go over my traffic allowance?
Can I add more space to my site?
Can I install my own cgi scripts?
Will server side includes work on your server (SSI)?
Can you handle domains with foreign extensions?
What type of Java support do you offer?
What is Majordomo?
Can I access my domain without the "www" in front?
Do you offer dialup internet access?
Do you maintain backups of my data?
Do you handle the domain registration?
Can I transfer an existing domain to your servers?
What type of hardware and software will I be hosted on?
How long is it before my domain is active?
 

How do I transfer files to my website?
Files must be transferred to the web server via File Transport Protocol (FTP). If you need FTP, telnet, mail, or other Internet software, visit Shareware.com. Shareware.com is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. An FTP tutorial is also available for beginner users who may not be familiar with FTP.

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What is a virtual domain?
A Virtual Domain means having your own domain name (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

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Will I be able to access my site for updates 24 hours per day?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

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Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.

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How long does it take to setup a new account?
New accounts are generally set up within 24 hours from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your user-ID, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or domain modification.

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Do you provide tech support?
Yes. We encourage our customers in need of assistance to send e-mail to help@buysecured.net with questions or concerns about their web site. 

Additional Support Available!
Unlike most host provider we do  provide help with HTML syntax, CGI programming problems, FrontPage, FTP, Networking, and many other technical issues. Tech support is done 5 days a week 8-5 Pacific and is staffed by certified experts. When you deal with our staff, you will find that many problems can be accomplished in a short time and remember, "your host provider's are technical software developers first and web site developers second."  Since these issues are above and beyond the general web site service there will be a charge of $25 (per 15 minute increment).

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Can I register additional domains to point to a subdirectory of my main domain?
No, this is something we do not presently offer, but may be offering special accounts for this in the future.

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Can I have additional domains pointing to the same main page as my current domain?
Yes. These are called Secondary DNS names. We charge $5 per month for each additional domain we can mirror your main web pages and mail system. This is a great way to expand the marketing of your present business.

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Are third level domains available? (myname.domain.com)
Yes, We can give you a third level domain name such as yourname.buysecured.net or if you have a existing domain with us anyname.yourdomain.com. The packages are the same as the one posted for normal domains, the advantage to these is internic registration is not needed. This means no internic registration fees or IP Setup charges.

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Are extra FTP and POP accounts available?
Yes. for a additional charge these services.

Standard POP accounts are $5.00 per month with a 2 meg attachment limit
Enhanced POP accounts are $15 per month for Unlimited file attachment size

Extra FTP one time 10.00 setup

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What if I go over my traffic allowance.
We do not currently have an allowance ceiling . Our servers set on 4 redundant T3 lines. I do not expect that traffic will be a problem. But, if we are contact by our provider and your site has a high traffic rate will contact you and make arranges to adjust your month fee. To date this has never happened. (Standard industry rates are 2.00 per 100megs or 20.00 per gig.)

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Who is internic?
The InterNIC is an independent organization responsible for holding the registration and routing of Internet domain names. Without these people, it would be virtually impossible to maintain sanity on the Internet. 

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Can I add more space to my site?
Yes, you can purchase extra space at 1.50 per month for each additional 10 megs.

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Can I install my own cgi scripts?
Yes.  Contact us in order to install and setup CGI scripts on our system. 

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Will server side includes work on your server (SSI)?
Yes, SSI's will parse on any page ending in .sht or .shtml, rather than the usual .htm or .html.

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Can you handle domains with foreign extensions?
Yes. We currently house domains from over 100 countries, For none internic domains you will need to file the registration with your local NIC services.

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What type of Java support do you offer?
Currently jdk 1.1.5 is installed on all servers. At present we do not support java servlets.

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Can I access my domain without the "www" in front?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

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Do you offer dialup internet access?
No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. But we can normally recommend a provider in your area. If you have questions concerning your current Internet access, and whether or not it will comply with BuySecured.Net Internet's web services, please contact us via e-mail or call (805) 987-5454.

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Do you maintain backups of my data?
Yes, we do backups of your home and WWW directories 3 times per week. There is a small charge to pull a backup when requested.

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Do you handle the domain registration?
Yes. We will contact the InterNIC once your account is activated to request either a new domain name registration or a domain name modification (transferring an existing domain to our servers). Please DO NOT submit a registration or modification template to the InterNIC as this may delay the process.

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Can I transfer a existing domain to your servers?
Yes, if you have not done this before we will take care of it for you. You should keep the service with your current provider while waiting for InterNIC to complete the transfer process. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from your current site. When InterNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact your previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site until they update their DNS. When we file a modification, one of the current listed contacts must ok the move. Internic will send a email that you must ok to have the redirection of your domain completed. If the contact email on your domain has changed from the time you originally registered it, you will need to fax a authorization to complete the process using a tracking number we will provide upon request.

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What type of hardware and software will I be hosted on?
We try to always use the latest hardware innovations, currently all domains are being hosted on dual pent II 450 mhz with 512 megs of ram. The operating system is Windows 2000 running IIS 5.0. Backups run nightly and we replicate all sites to a sever in another city where they are backup a second time.

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How long is it before my domain is active?
Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

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